If the customer does not like the product, they can return it within 14 days from the delivery date. We ensure that the whole amount is refunded to the customer within 10 working days after the product is with us. The following are the terms applicable to customers to get the refund: If the product is not as shown on the website, the customer can return the product within 14 days. We will refund the amount within ten working days. There will be a registered address to which you must ship the product so that you will receive the refund. Refund facility can be availed only through this website, and customers cannot go to the other stores in India and ask for a refund. We will send you a return packaging kit in which you must package the product you want to return to us and handover this to the courier person. The reverse pick-up process will take 7 to 10 working days. You also have to make a note of the courier airway bill number. A refund will be initiated only after checking the quality of the product picked from you. Our quality assurance team will verify the product and complete its verification after collecting documents like insurance certificates, product certificates, and original invoices. Gold coins, silver articles, and they will be exempted from this 14-day refund policy. This is also not applicable for customized products, smart buy products, personalized ones, gift cards, and purchasing products made using promo codes or discount coupons.
We know that you trust https://www.saleenajewellery.com/. This is the reason we have set high standards for our secured transactions and adherence to the customer information privacy. Please note that our privacy policy will be subject to changes at any point in time without any prior notice.
We usually collect personal information like name, email id, contact number and such other details during the process of setting up an account with https://www.saleenajewellery.com/. When browsing a few sections of site without you being a registered member, you will not be able to place an order. We use your contact details so that we can intimate you about the timely offers, which are based on the previous orders and also depends on your interest.
We make use of the personal details for providing you with service requests. For various purposes like troubleshooting problems, collection of fees, for surveys and for providing information on various offers, we need your personal information. We also collect and analyze the demographic and profile data about users’ activity in our website. We make sure to identify and use the IP address for diagnosing problems in our website.
Our site is featured with strict security measures and due to this, we help in protecting the loss, alteration and misuse of information under our control. If in case you want to change your access of personal account information, we make sure to provide with secure server. Once the information is with us, we make sure to adhere to the stringent security guidelines and protect the same against unauthorized access.
https://www.saleenajewellery.com/ provides to all the users with a chance of opting out of promotional and marketing related services from us on behalf of our partners, after you set up an account.