Shipping order from SALEENA GOLD is highly secure and safe. Every product in our store is insured to ensure that it is covered for any damages that happen during the transit by the insurance company. For every package purchased at SALEENA GOLD, be it a gold coin or jewellery, we ship to your doorsteps in the best condition and without tampering the packing. We partner with reliable courier partners like Bluedart, Ecom Express, Amit, BVC, and Malca. We use the services of one of these shipping partners to ship the jewellery to the destined shipping address. Shipping and delivery days maximum 5 – 7 days.
We do not charge anything to ship the products within India. We deliver only to the ordered person. We want our customers to provide accurate details of the product’s recipient. The person’s name and address should be as in the ID proof issued by the Government of India. The recipient’s name, address, landmark, pin code, and mobile number should be shown to the courier agent to make the delivery process hassle-free. When the product reaches the destination, the recipient should be ready with any of the following ID proofs to collect the product:
We ensure that the product is delivered only through the courier agent and only after checking the ID proof of the person who will is collecting the parcel. The delivery will be complete once the courier agent checks the ID proof and confirms. To ensure the delivery is secure and safe, the agent will note the ID proof shown by the recipient. In this whole delivery process, the recipient must cooperate with the delivery agent by showing the original copy of their ID proof.
We can deliver the consignment or order to the recipient’s residential location or work location, or we can deliver it to our showrooms located in other places across India. We do not deliver the products to public places such as Malls, restaurants, the streets, hotels, or other places. If the recipient is unavailable at the time of delivery, our courier company will make three attempts to deliver the product. Still, if the recipient is unavailable at the delivery time, the product will be returned to our home branch.
Customers can track the order status by logging into the website and navigating to the My Account section. Customers can change the shipping address. After ordering the product, customers can change the address where the product should be shipped. Customers can only change the shipping address until the product is out for delivery from the facility. In case customers want to change the shipping address after it is out of the facility, then they should send an email to info@saleenajewellery.com Product assurance will be based on the terms and conditions mentioned by the courier company. If there is any discrepancy in the details provided by the recipient, then the product won’t be delivered. We have all rights to change the policy at any point in time without giving any prior notice. Changes in the policy will be published on the website immediately.
Once the order is received at your end, we want our customers to inspect the product to check its condition thoroughly. If any damage is found and happened during the shipment or suspect that some part of the product is lost, you can immediately contact our customer support team. You can ring us at this +919249932313 or info@saleenajewellery.com us the issue to this email id. We suggest you report the issue within 72 hours of receiving the parcel.
If the parcel or product is damaged, you can contact our customer support center. You can either call or send an email. Our team responds briskly. Do not further damage the product or discard the packaging. Our team will investigate the issue once the email is received, and appropriate action will be taken if you report the problem within 72 hours of receiving the parcel. After this duration, we are not responsible for the refund of the damages. Your complaint will also be ignored.
We want our customers to thoroughly inspect the parcel and report the issues within 72 hours by contacting the customer care team through or info@saleenajewellery.com or +919249932313. Our team will investigate the issue and develop the best resolution in 5 – 7 working days. We only entertain your complaint if you report the issue within this period or follow the inspection procedure as we suggested.
While dispatching, we have shared the tracking ID with your email address. Customers are responsible for tracking the parcel and checking the updates occasionally. Once the shipment is made, we will email your registered email address. If you have yet to collect the parcel physically and got an email about the delivery, you can contact our customer support team or email us immediately. We advise you to do this within 72 hours. Our team will investigate the issue and provide a resolution in 5 – 7 working days. However, your complaint will not be considered if you fail to report the issue within the given timeline. We will only be able to issue the refund if you have raised the chargebacks following the given process.